On June 13, 2007, John Surak presented the webinar – “Making CAPA Effective: Getting to the Root Cause” in conjunction with Qualtrax.
Webinar description –
Many times root cause analysis ends in putting a band aid on a system rather than eliminating a problem. This presentation describes a systematic process that first identifies the root cause of a problem and then develops a strategy that eliminates the cause.
Link to webinar recording – http://www.qualtrax.com/Webinars/CAPAWebiner_6-07.wmv